Media.Player

Enterprise Secure Cross-Channel Communication

Summary

This is a Software-as-a-Service (SaaS) platform that enables the use of cross-channels (SMS, eMail, Voice, Web, Mobile App, Social Media and custom platforms) for organisations to better engage their customers and stakeholders. Our solution as a communication tool was initially build from ground up to address the needs of Business Continuity Management (BCM), however with the platform?s robustness and versatility, many of our clients who started with BCM are extending the use of our solution for customer and operational communications. In addition, for organisations who are conscious about security, our solution is an ISO27001 certified organisation for Information Security Management Systems (ISMS) and runs third party annual penetration test and BCM certification.Out-of-box, our solution has the ability to automate and orchestrated cross-channel communication workflow using business logic mapping. As a SaaS, our solution is also highly modular, quick to deploy and has the price point to meet every organizations budget.

Technology Benefits

Branded, structured and interactive communication pushed to stakeholder's and customer's personal devicesSingle dashboard on multichannel communicationsAuditable with delivery status - sent, received, acknowledge and responsesSecure inbox with encrypted contentLowers costs & increase productivityEffective, personalised engagementBetter administrator control ? remotely wipe conversation from end user deviceSecure enterprise grade chat where the content can be expired or removed from device when the end user is deregistered.

Technology Application

Our solution's use cases centre around 3 core areas:Resiliency Communication - Examples include Business Continuity Management Call Tree, Operational Health and Safety, IT Service Management Communication, Incident and Emergency Notification and Executive Communication to name a few.Operational Communication - Examples include Service Delivery Notification, Instant Call Conferencing where recipients are proactively dialed to attend a conference bridge, online training and certification, appointment bookings and delivery of two factor authentication / one-time-passcode.Customer Engagement - Examples include promotional offers, customer surveys, customer last mile notification and interactive text in for offers and coupons.Our solution acts as a network enabling platform for all business communications by connecting unlimited numbers of devices, services, assets & allowing business processes to be built on top and orchestrated using the conversation platform.

Detailed Technology Description

Our solution is a conversation platform that enables organisations to create and automate any communications. As a SaaS solution, there is no hardware to purchase or software to install as the use of the solution is via standard web browsers. This solution provides a highly available and a resilient platform where we have both our production and disaster recovery (DR) that is geographically separated within Singapore with a Recovery Time Objective (RTO) of 15 min and Recovery Point Objective (RPO) near zero respectively. Our solution eliminates point solution that exist where internal systems might fail by providing a 99.95% SLA for platform availability with premium support. The client?s data is managed and hosted on our datacentre where their instance is logically separated. The client?s data retention policy is 12 months online and 7 years offline. Our software editions are modular and our committed technology roadmap supports over 300+ use cases by anticipating and responding to opportunities created by communications innovation. Our solution can be highly integrated through the use of RESTful API (XML or JSON).

Application Date

22-Mar-2016

ID No.

TO24411

Country/Region

Singapore